Return and Cancellation Policy
All of your orders from cihanyorgan.com are sent to you, our customers, via cargo. There are a few issues that need to be considered when the courier company delivers your order. Your orders are delivered to the contracted cargo within an average of 3 working days. An e-mail is sent to you regarding the order given to the cargo, and the cargo reference number of your order is specified. Delivery is not made on Sundays due to the fact that the cargo companies do not work.
How should I receive the cargo package?
Since the cargo company is racing against time, it wants to deliver the product and leave immediately, but there is a sensitive issue. The cargo form should not be signed before you receive your cargo package. Before signing the shipping report, please check whether the box of your product is damaged due to transportation. If there is any damage in the box for any reason, please return your box to the cargo officer without signing any documents related to the delivery. Your new products will be sent by us immediately. In case of receiving the products with damaged boxes, cihanyorgan.com is not responsible for the damage or deficiency of the products inside.
Is there any deformation in the delivered package?
If there is any deformation in the package brought by the cargo company or if there is any doubt that makes you think that the product inside may be damaged, open the package next to the cargo officer and check the physical condition of your orders without signing the cargo form. If you do not see any problems you may sign the transmit form. If you think that the products in the box are damaged in any way, please do not receive the products and request a cargo damage report from the cargo officer. (Please do not take the products that are recorded. The products must be returned to cihanyorgan.com.)
The recorded products will be exchanged and re-shipped to you.
Broken, crushed, broken or damaged delivery.
The duty of the cargo company is to safely deliver your shopping from cihanyorgan.com to the right person by providing safe transportation. If there is any damage to the product, you can go to the cargo branch and keep a record. After the product reaches us with the report you keep, your exchange will be done immediately.
In order to use the right of return, it is conditional that the packaging of the product is unopened, intact and the product is unused. The shipping cost of the product returned due to the right of return belongs to the BUYER.
In order to carry out your return process;
The product to be returned must be sent with the original package / box received. (Example: Products with a shipping label affixed on the original box and taped with shipping duct tape are not acceptable.) The product must be returned as you received it.
The 'Product Return Form' on the back of the sent invoice must be filled in completely.
The product to be returned must be unused.
Returns of products that have lost their resaleability feature and cannot be purchased by another customer are not accepted.
If the invoice of the product is issued in the name of the corporate company, you must send it together with the "Return Invoice" issued by the institution for the return process, issued in the form of "Product Unit Price + VAT". Order returns, whose invoices are issued on behalf of institutions, cannot be completed unless a "Return Invoice" is issued.
NOTE: Before making your return, the necessary examination of your order is made by the cihanyorgan.com Returns Specialist. In cases where it is deemed necessary to examine the product you want to return, it is sent to the authorized service of the brand or to the supplier company for control. We ask you to contact only cihanyorgan.com regarding product returns. All return requests must be reported to cihanyorgan.com Customer Services and sent by cargo to be sent to cihanyorgan.com.
NEW APPLICATION ACCORDING TO THE GENERAL COMMUNIQUE OF TAX PROCEDURE LAW NO. 385!
If you are not a taxpayer, when returning the product you have purchased, you must fill in the information in the relevant return section of the invoice of our company and sign it, and send it back to us together with the product. Otherwise, your refund will not be completed.
When Your Return Process Is Completed:
An information e-mail will be sent to you automatically when your return process is completed. The reflection time of your refund process on your statement varies depending on your bank. The reflection period of the refunded amount as a plus balance on your statement takes place within 10 working days. It is not possible for cihanyorgan.com to intervene in this process. In case of any delay, you can get detailed information from your bank.